common questions
common questions
what time should i arrive?
Please show up at LEAST ten minutes early on day one to sign our waiver and for a tour.
how does start measure my progress?
Basic, Intermediate and Advanced Fitness Tests are held every six months to help monitor the progress of each recruit. Tests are administered on designated Saturday mornings and are a benefit of the program.
i missed the groupon or living social deal. can i purchase it today?
Unfortunately, you′ve got to catch our deals as they happen. So, stay tuned!
why is it so hard to get a call back and a start date?
Due to the high volume of calls right after a coupon is sold, it may take us a couple of days to get back to you. On average, we are getting about 100-200 calls per day after a coupon hits. If you don′t get through, please try us again. Additionally, it is our intention to provide amazing service to all of our recruits. That is why we don′t overbook our classes.
what is your cancellation policy?
To end your Plan 3 or 4 membership, please give us 30-days notice in writing (email preferred). Email nikki@startfitness.com.
can i get a refund?
START Fitness does not issue refunds for days missed due to illness, vacation, or work unless agreed upon in advance by an authorized START representative.
can i freeze my plan 3 or 4 membership?
Yes, if you are planning to be gone for 10 days or more. Please give us 30 days notice in order to prorate your month and freeze your membership for the duration of your trip.
how much does it cost and how do i purchase a membership?
You can purchase a 10 class punchcard; four, eight or 12 weeks; or our ongoing monthly plan (Plan 4). Plan 4 is the best value.
* Plan 1: 4 weeks - $325 (Must be paid in full upfront.)*
* Plan 2: 8 weeks- $250 (2 monthly payments.)*
* Plan 3: 12 weeks- $195 (Membership is 3-5 months. 3 month minimum. 3-5 monthly payments. Requires 30 days notice for cancellation.)*
* Plan 4: Month-to-month- $175 (Membership is on-going and paid monthly. 6 month minimum commitment. Requires 30 days notice for cancellation.)*
* Plan 5: 10 class punchcard for $150 (must be used within 3 months)
*Plans 2, 3 and 4 include a one-time administrative fee. A START Fitness shirt is also included in the price.
where and when is it?
Classes meet from 0600-0700 (6am-7am) at:
Cho′s Academy
1966 South Coast Highway
Laguna Beach, CA 92651
when can i start?
We start new recruits on Mondays and Wednesdays only. Please email us before dropping in for the first time. We will schedule you for an orientation. Coupon holders are scheduled on a first come (or call in this case), first serve basis. We encourage you to schedule your coupon start date as soon as possible.
will i be obligated to join?
No, your free trial does not obligate you to join the program.
can i try it free?
Yes! Call or email now to receive 2-sessions for FREE!* (must be used within one week)! 415-307-8474.
*Cannot be combined with any other offer.
can i combine offers?
Unfortunately, we do not combine offers. For example, two day free trials cannot be combined with a Groupon or LivingSocial Coupon. Another example, if you have already purchased a Groupon, you do not qualify as a new recruit and cannot subsequently use a LivingSocial Coupon, Postcard, Yelp or any other deal.
what about parking?
Street parking only. There are almost always spaces available at that time in the morning.
what should i bring?
Bring a towel and water. Also, bring the receipt print out for your free trial.
at what level should i be in order to join?
On a scale of 1 - 10 (10 being the best), we recommend recruits be at least a 3, before starting the program. This means you have a measurable baseline of fitness- an intermediate level of strength and stamina and no injuries that may prevent you from performing rigorous fitness activities.
is it too hard for me?
The class is hard but not impossible. It is an intermediate to advanced workout. It is designed to motivate you to achieve your fitness objectives. Please let us know if you have any physical limitations of which we should be aware.
can everyone participate?
This program is not right for everyone. We reserve the right to refuse service to anyone.
laguna beach, ca
yelp Instructor Certification spri trx newsletterwhat people are saying
My husband and I did the trial week for this boot camp since it's very close to our home and thus convenient in the mornings. I really enjoyed being pushed to the edge and to experience what I can and cannot do. The trainers, especially Bianca, were really knowledgeable and helpful, also with general tips on how to best treat soreness and what to eat. - A.D. (Yelp Review)