common questions
common questions
can i get a refund?
START Fitness does not issue refunds for days missed due to illness, vacation, or work unless agreed upon in advance by an authorized START representative.
can i freeze my plan 5 membership?
Yes, if you are planning to be gone for 10 days or more. Please give us 30 days notice in order to prorate your month and freeze your membership for the duration of your trip.
how much does it cost and how do i purchase a membership?
To purchase a plan, log into your Mindbody account from our Web site. Click on "Retail" and then on "Contracts/Packages". Select the plan that best fits your needs. You can purchase one, four, eight or 12 weeks or our ongoing monthly plan (Plan 5). Plan 5 is the best value.
- Plan 1: 1 week - $85 (Free trial not applicable.)
- Plan 2: 4 weeks- $290 (Must pay in advance.)
- Plan 3: 8 weeks- $235 (2 monthly payments.)*
- Plan 4: 12 weeks- $175 (3 monthly payments.)*
- Plan 5: Month-to-month- $135 (Membership is on-going and paid monthly. 16 weeks minimum commitment. Requires 30 days notice for cancellation.)*
- Plan 6: 10 class punchcard for $120 (must be used within 3 months)
*Plans 3-5 include a one-time $50 administrative fee. A START Fitness shirt is also included in the price.
where and when is it?
Classes meet from 0600-0700 (6am-7am) and from 0700-0800 (7am-8am), San Francisco Aikikai located at 1625 Bush Street, #4, 2nd Floor, corner of Franklin Street, San Francisco, CA 94109.
when can i start?
We start new recruits on Mondays and Wednesdays only. Please email us before dropping in for the first time. We will schedule you for an orientation. Coupon holders are scheduled on a first come (or call in this case), first serve basis. We encourage you to schedule your coupon start date as soon as possible.
will i be obligated to join?
No, your free trial does not obligate you to join the program.
can i try it free?
Yes! Call or email now to receive 2-sessions for FREE!* (must be used within one week)! 415-225-5715.
*Cannot be combined with any other offer.
can i combine offers?
Unfortunately, we do not combine offers. For example, two day free trials cannot be combined with a Groupon or LivingSocial Coupon. Another example, if you have already purchased a Groupon, you do not qualify as a new recruit and cannot subsequently use a LivingSocial Coupon, Postcard, Yelp or any other deal.
what about parking?
Street parking only. There are almost always spaces available at that time in the morning.
what should i bring?
Bring a towel and water. Also, bring the receipt print out for your free trial.
at what level should i be in order to join?
On a scale of 1 - 10 (10 being the best), we recommend recruits be at least a 3, before starting the program. This means you have a measurable baseline of fitness- an intermediate level of strength and stamina and no injuries that may prevent you from performing rigorous fitness activities.
is it too hard for me?
The class is hard but not impossible. It is an intermediate to advanced workout. It is designed to motivate you to achieve your fitness objectives. Please let us know if you have any physical limitations of which we should be aware.
what does the program entail?
The schedule for the 6am class is as follows:
Monday: Indoor calisthenics and strength training.
Tuesday: Outdoor sprint drills and distance running.*
Wednesday: Indoor calisthenics and strength training.
Thursday: Half indoors- burst style cardiovascular training and half outdoor sprint drills.*
Friday: Indoor calisthenics and strength training.
*Weather permitting.
how does start measure my progress?
Basic, Intermediate and Advanced Fitness Tests are held every six months to help monitor the progress of each recruit. Tests are administered on designated Saturday mornings and are a benefit of the program.
what time should i arrive?
Please show up at LEAST ten minutes early on day one to sign our waiver and for a tour.
i missed the groupon or living social deal. can i purchase it today?
Unfortunately, you′ve got to catch our deals as they happen. So, stay tuned!
why is it so hard to get a call back and a start date?
Due to the high volume of calls right after a coupon is sold, it may take us a couple of days to get back to you. On average, we are getting about 100-200 calls per day after a coupon hits. If you don′t get through, please try us again. Additionally, it is our intention to provide amazing service to all of our recruits. That is why we don′t overbook our classes.
can everyone participate?
This program is not right for everyone. We reserve the right to refuse service to anyone.
what is your cancellation policy?
To end your Plan 5 membership, please give us 30-days notice in writing (email preferred). Please note that non-payment does not cancel your account.
san francisco, ca
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Joining Start Fitness bootcamp has been the best thing I've done for myself in a long time. Though the exercises are intense, I keep coming back for more. The entire class gets behind you when you need it most and I have never before been so motivated to work out. The staff is highly invested in my athletic advancement and I am always getting awesome support. It is like having a personal trainer. Every day, I walk away knowing that I just did the best thing to start my day. - CHRIS R.